Advantage Webco Dodge Hawaii

Andrew Jergens, Pharmacia & Upjohn

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Order Procedure:

Fax your order to the Dodge Division Office 808.737.3731. You will be sent a confirmation.
  • If you do not receive a confirmation within 4 hours, call or re-fax the order.
  • Rush orders must be verbally confirmed. Call 808.737.2444, after your order is faxed to confirm and explain the circumstance.

    Please allow five full days to process your order. Paperwork and preparation is two days with ship on the third to fifth working day.

  • Outer island orders for Jergens must match Young Brothers schedules. Jergens is stocked on Oahu at Kano Trucking.
  • Upjohn is stocked on the mainland. Air freight is included in the base price. The normal delivery time to Oahu has been five working days. Freight is sent deferred. Deferred Air means that the carrier may send your freight within a two week window, "Space available basis." Please explain deferred air freight to your account and try to allow for this potential delay, especially during heavy freight periods.
  • Upjohn sends a confirmation on receipt of the order. Changes to your order are usually noted, out of stock, delays.
  • There are no back orders for short shipments unless special arrangements are made regarding that one order. Generally product must be re-ordered with a new P.O. from Upjohn. There are no back-orders for Jergens.
  • The Jergens, public warehouse sends Jergens and the broker office a copy of the signed bill of lading, on delivery. The broker forwards the BOL and order to Jergens for billing.

    Orders for unusual quantities (ad events) and items not normally stocked, need a 45 day notice for freight efficiencies.

  • For Jergens, generally, local stock is on a first ship basis.
  • A PROCESSED purchase order, against the available stocks may on occasion have priority over first ship.
  • Though the Upjohn warehouse is on the mainland, notice must still be given and stocks checked and confirmed from the time of your notice through delivery to your customer.
  • It is your responsibility to follow-up to those responsible.

    Price Lists:

    Jergens and Pharmacia & Upjohn are nationally priced. Like customers have the same price list. The files may open if you just click these links. If you use a current version of MS IE, the file should open properly, however you may have problems saving the file. If you use Netscape, the file may fail. Right click these excel files then, save to your disk. The compressed ZIP file holds both files. This file is less than 70 KB and is the file to down-load to your system.

    ZIP 7.0, Jergens and Upjohn Price list 64 KB
    or,
    Jergens Price list, 174 KB
    Upjohn Price List, 74 KB.

    Market Development Funds.

    Andrew Jergens.
    Based on net annual sales, accrued from the last quarter, you have a generous Market Development Fund (MDF) to work with. Because the fund starts in October however, you will know your annual amount by October 15th of the current year.

    The structure of the fund allows you flexibility at each account. The fund is based on the business generated from that one account, during the accrual period which starts and ends in October (October to October) by category.

    The fund includes all sales by category, within your account. This means that daily turn business counts toward the accrual volume, as does the merchandise used for the current event less what you have already spent. So, if half your volume is with turn business then, you should have twice the accrual for your events. Remember however, sales in October, November and December count toward next years fund and budget. Sales from the prior years forth quarter, is now being applied.

    The rate varies by category:
    Category Types Accrual
    Moisturizing All Lotions & Creams 10%
    Cleansing Soaps, Liquid Soaps, Body Shampoo 12.30%
    Facial All Biore and Jergens Facial 8.23%

    Payment is by check or merchandise, with a preference to merchandise. Checks are made locally and will be cut to your customer or in the case of a distributor to retail arrangement, may be made to the distributor who then passes the allowance on to the retailer.

    Proof of performance is required. Tear sheets, photo of your display with a sign showing the terms of the event or price. If the event is a scan-down TPR running from the shelf then, the shelf signs, tags, and scan data is needed. If you have a creative and productive event, that will not generate a normal proof of performance then, please get permission and written authorization prior to presenting this event to your customer.

    Pharmacia & Upjohn.
    A fund to budget is predetermined at the start of the new year. The predetermined budget is based on the prior years sales, less returns. Please confirm your funds prior to account presentations. Target brands and products may be allotted extra amounts during the year. There are no targets this year. Not all accounts have a budget though most major accounts have some funds within the budget ie. Daiei and Times share a McKesson allotment. Fund request to funds in hand may be 90 days.

    Ad Slicks

    Biore Ad Slick About 1 MB. Start your down-load and go do something else. Print @ 300 DPI, H&V resolution.

    Customer Returns

    Both The Andrew Jergens Company and, Pharmacia & Upjohn - do Not Consign Merchandise or, Guarantee Sales. There are exceptions however. Customer returns are usually to the source. If your customer buys from Bergen then, the returns go back to Bergen.
  • If your direct customer has a problem, please use your best judgment when the amount in question is less than a full case.
  • For your protection, you should get written permission for amounts over a full case or, for claims for more than $50.00.
  • Car stock is available where even exchange for similar value is always encouraged.
  • If claims are written, the claims are made to the respective Principle, Jergens or Upjohn.
  • Andrew Jergens claims and merchandise are turned in.

    Pharmacia & Upjohn Specific.

  • Each package has a Lot number and Expiration date. This information must be noted, by item , on your claim.
  • Product that is not expired, does not get full credit from Pharmacia & Upjohn.
  • Product that has expired more than one year, from the current date - get no credit.
  • The company policy is that, all returns must be sent back to the mainland warehouse. Returns are by your customer who will be given a credit memo, from Upjohn, for the freight charge or, Upjohn will send the customer a form that is to attached to the sealed case for UPS or other carrier to pick up from your customer.
  • A return authorization form is required prior to the return. Make the claim and seal a photocopy in the case to be returned. Return the claim to the office where then, Upjohn will be contacted and the arrangements will be made. Please note the store contact person, usually someone in receiving, who we can call to confirm the arrangement.

    The preceding policies are your guidelines when working these brands. Exceptions and ways to work around these statements are available, when justified. It will be your responsibility to document and file with the applicable papers, any exceptions granted per incident. Comments, suggestions, and all questions are welcome. Please call, fax or, email me with any concern.

    Email: John Suzuki
    Phone: 808.737.2444 ext. 220.
    FAX: 808.737.3731
    Thank you.


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